“Innovation is a word that is so overused it’s like it doesn’t even mean anything anymore,” says the guy leading the innovation lab at Lowe’s.

It’s fair to say that innovation has become one of the industry’s biggest buzzwords (after omnichannel, of course) as retailers of all shapes and sizes build labs to concoct disruptive technologies and keep ahead of competition. But too often companies fail to pair innovation with a necesary mindset shift and don’t get the results they want, Kyle Nel, executive director of Lowe’s Innovation Labs, recently told Retail Dive in an exclusive interview.

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