Customer service has long been one of the ways independent home improvement retailers differentiate themselves from their competitors. For many years now, retailers have turned to NRHA’s training courses to teach employees basic selling skills. Now, that course has an exciting new look as NRHA recently released a refreshed version of its Basic Training Course in Selling Skills.

“At NRHA, we are always developing new training content, but we also want to ensure our current material is up-to-date and relevant to our members,” says Allison DeWitt, director of member services at NRHA.

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