According to the Home Improvement Research Institute, the market for major household appliances is $23.9 billion in 2016 and is expected to reach $27.1 billion by 2020.
The study, now in its ninth year, measures customer satisfaction with appliance retailers by examining seven factors (in order of importance): sales staff and service; store facility; price; delivery service; sales and promotions (new to the study); merchandise; and installation service. Satisfaction is measured on a 1,000-point scale.
