RICHMOND HEIGHTS, Ohio – Janet Harris came in to Dunn Hardware carrying her dog, Snowball, and a shattered window frame.

“Don’t tell me this little guy had anything to do with that window,” said store owner Jamie Stadlin, scratching Snowball’s fluffy white head.

“Naw, I had to break the window to get into the house, because we locked ourselves out,” Harris explained. She drove in from Mayfield Heights, because “at Home Depot, you’ve got to walk around the entire store looking for somebody to help you.”

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