We’ve heard this news before. J.D. Power announced this week that consumers have ranked Ace Hardware as being highest for customer satisfaction among home improvement stores for the tenth straight year.
The study, which included responses from nearly 3,000 consumers who purchased products or services from home improvement outlets over the past year, found that in particular Ace excelled in the areas of staff and service as well as “store facility”. The survey asks respondents to grade retailers based on areas that include merchandise, price, sales and promotions, store facility, staff and service.
