Out of 20 employees at the Bainbridge location, owners Steve and Becky Mikami have 11 who have been with them for eight years or longer. The most senior employee, Geetha Wilcoxon, has been with them for 19; a husband-wife pair rack up 17; and Mathew Quesada, one of the store’s supervisors, 15.

In an industry notorious for its high turnover, their longevity is surprising.

What gives?

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