A smaller-format, neighborhood-oriented retailer beat out big-box competitors to rank as the nation’s favorite home improvement retailer in a just-released study.
Ace Hardware, known for its neighborly service and an intense focus on the customer experience, earned the top spot, with a composite loyalty score of 63%, in a study by Market Force Information.
Menards ranked second, with a 60% score, followed by Lowe’s, with 55%, and Home Depot, with 51%. (In order to be included in the category, a traditional home improvement brand must have been selected by 100 or more respondents representing 2% or more of total. Only Ace, Menards, Lowe’s and Home Depot qualified).