A new study conducted by Market Force Information® (Market Force), a worldwide leader in customer experience management, once again named Ace Hardware “America’s favorite home improvement store.” Ace Hardware received the same prestigious ranking in 2015 – the last time this survey was conducted for the home improvement retail sector.

For the 2017 report, Market Force polled more than 7,800 consumers who were asked to rate their satisfaction with their last experience at a given home improvement store and their likelihood to recommend it to others. The Market Force study also looked at the attributes that drive these preferences, analyzing factors such as merchandise and brand selection, cleanliness and value.

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